Privacy Policy

This privacy policy sets out how Karcher Center NWTC uses and protects any information that you give Karcher Center NWTC when you use this website. Karcher Center NWTC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Karcher Center NWTC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@northwesttradingcompany.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to our head office:  Karcher Center NWTC North West Trading Company Windy Bank, Colne, Lancashire BB8 9HY

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

This privacy policy sets out how Karcher Center Leeds uses and protects any information that you give Karcher Center Leeds when you use this website. Karcher Center Leeds is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Karcher Center Leeds may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@northwesttradingcompany.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Karcher Center NWTC 337 Hunslet Road, Hunslet Leeds, LS10 1NJ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

GDPR and Data Protection Policy

1. Purpose of This Policy North West Trading Company Ltd is committed to protecting the privacy, security, and rights of all individuals whose personal data we process. This policy explains how we collect, use, store, share, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Scope This policy applies to: All employees, contractors, temporary workers, and consultants All personal data processed by the Company, whether digital, paper-based, or stored in any other format All business activities, including facilities management, maintenance, cleaning, compliance services, and subcontractor management

3. What Personal Data We Collect We may collect and process the following categories of personal data: Employee and Contractor Data Name, address, contact details Emergency contacts Right-to-work documentation Training records, qualifications, and certifications Payroll and bank details Performance, disciplinary, and attendance information Client and Supplier Data Contact names, job titles, and business contact details Contract information Site access requirements Communication records Operational Data CCTV footage (where installed) Visitor logs Incident and accident reports 

4. Lawful Bases for Processing We process personal data under the following lawful bases: Contract – to deliver services or manage employment relationships Legal obligation – compliance with health and safety, employment, tax, and regulatory requirements Legitimate interests – managing operations, ensuring site security, preventing fraud, and improving services Consent – for specific optional activities (e.g., marketing communications)

5. How We Use Personal Data Personal data is used for: Managing employment and HR processes Delivering facilities management services Ensuring site safety, security, and compliance Managing subcontractors and suppliers Maintaining accurate financial and operational records Investigating incidents and fulfilling legal reporting duties Communicating with clients and stakeholders We do not use personal data for automated decision-making or profiling.

6. Data Sharing We may share personal data with: Approved subcontractors and service partners Professional advisors (e.g., accountants, legal advisors) Regulatory bodies (e.g., HSE, local authorities) Payroll and HR service providers IT and software providers Emergency services when required We never sell personal data. All third parties must comply with UK GDPR and sign appropriate data processing agreements.

7. International Transfers If personal data is transferred outside the UK, we ensure: Adequacy regulations are in place, or Standard Contractual Clauses (SCCs) or equivalent safeguards are used 

8. Data Retention We retain personal data only for as long as necessary for legal, operational, or contractual purposes. Typical retention periods include: HR and payroll records: 6 years Health and safety records: up to 40 years (e.g., asbestos, COSHH, exposure records) Contracts and financial records: 6 years CCTV footage: typically 30 days unless required for investigation A full retention schedule is maintained internally.

9. Data Security We implement technical and organisational measures to protect data, including: Access controls and password protection Encrypted devices and secure servers Regular backups Staff training on data protection Secure disposal of paper and electronic records Controlled access to client sites and sensitive information

10. Individual Rights Under UK GDPR, individuals have the right to: Access their personal data Rectify inaccurate information Request erasure (where applicable) Restrict or object to processing Data portability Withdraw consent (where consent is the lawful basis) Requests will be responded to within one month.

11. Data Breaches Any suspected or actual data breach must be reported immediately to the Data Protection Lead. We will: Investigate promptly Take corrective action Notify the ICO and affected individuals where legally required 

12. Roles and Responsibilities • Directors and senior management ensure compliance across the organisation • All staff and contractors must follow this policy and complete data protection training • Data Protection Lead oversees compliance, responds to data requests, and manages breaches Data Protection Lead: Phil Coughlan

13. Updates to This Policy This policy is reviewed annually or sooner if legislation or business operations change. 

April 2026

Equality and Diversity Policy 

North West Trading Company Ltd recognises that many people in our society experience discrimination or lack of opportunity for reasons which are not fair.  We are committed to valuing diversity and promoting equality for everyone within the company.   

Competent and motivated employees are essential in today’s competitive construction industry and therefore the company needs to ensure the best use of human resources in its workforce.  We recognise the varied contributions that a diverse workforce brings to the organisation with different perspectives and experiences of individuals which can only add value to the way we operate.

The aim of the policy is to ensure that all job applicants and employees receive fair treatment regardless of their gender, sexual orientation, race, nationality, ethnic and national origin, disability, age, trade union membership, religious beliefs, political beliefs, marital status, income level or criminal record.

We do this by adhering to all equal opportunities legislation and ensuring that we are fair, objective, transparent and free from discrimination in all of our systems, processes, procedures, activities and decisions. Unlawful discrimination will not be tolerated. The company aims to recruit, retain and develop employees based on merit, competence and potential.

We are committed to promoting a positive work environment for our employees and ensuring employees are given every opportunity to fulfil their potential. 

Responsibilities

The Managing Director has overall responsibility for ensuring the correct application and implementation of the policy.

All managers have a responsibility to:

• Ensure the non-discriminatory treatment of all job applicants and employees and promote equality of opportunity.

• Identify and remove discriminatory attitudes and practices within the organisation.

• Raise the level of employee awareness of the policy’s existence.

• Deal fairly and speedily with any discriminatory issue raised in the course of employment.

• Support and contribute to the monitoring and review process.

• Be aware of the diverse needs of employees and support them appropriately and fairly 

All employees have a responsibility to:

• Support this vision and continue to ensure that the principles of equal opportunities and diversity in the workplace are upheld.

• Treat colleagues and stakeholders with dignity and respect.

• Have due regard to equal opportunities in the work they do and decisions they make.

• Promote diversity in the workplace.

Legislative basis

The acts listed below set out the legal basis of equal opportunities.They also provide for rights of appeal and sanctions to be invoked where discrimination is proved. The relevant acts are:

• Equality Act 2010

• Sex Discrimination Act 1975

• Race Relations Act 1976 and 2000 as amended

• Disability Discrimination Act 1995

• Employment Equality (Age) Regulations 2006

• Part-time Workers (Prevention of less Favourable Treatment) Regulations 2000

• Equal Pay Act 1970 • Data Protection Act 1998

• Rehabilitation of Offenders Act 1994

• The Asylum and Immigration Act 1996

Implementation

To effectively implement this policy, the company will take steps to ensure that:

• Through our policies, systems and procedures, job applicants or employees will be treated in accordance with this policy and other related policies.

• Any employment requirements or conditions will be justifiable and reasonable.

• All employment policies, procedures and practices, including this one, will be reviewed and impact-assessed regularly to ensure that they are and remain, non-discriminatory.

• All managers and others involved in the implementation of the company employment policies will receive appropriate training including diversity, recruitment and selection, performance management etc.

• Reasonable adjustments will be made in the workplace to help people with disabilities achieve their full potential.

• Employees will receive training during induction and at other appropriate times during their employment to ensure awareness and understanding of this policy and diversity in general.

• A diverse workplace is promoted and celebrated through our policies and how we operate.

The implementation and effectiveness of the Equality and Diversity Policy will be monitored and reviewed on an annual basis. 

Safety, Health, Environment and Quality (SHEQ) Policy

North West Trading Company Ltd is committed to managing safety, health, environment, and quality (SHEQ) in an integrated and systematic way. We recognise that excellence in SHEQ performance is fundamental to the sustainability and success of our business, protecting our employees, contractors, visitors, the public, and the environment, whilst ensuring customer satisfaction through consistent delivery of high-quality services.

This Policy meets the requirements of UK legislation, including the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, and the Environmental Protection Act 1990, and aligns with the standards of ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Occupational Health & Safety).

Health and Safety

We are committed to ensuring the health, safety and welfare of all those affected by our activities. To achieve this, we will:

• Provide and maintain safe systems of work, equipment, and working environments. • Carry out risk assessments and implement appropriate control measures.

• Provide adequate training, supervision, and information to enable employees to work safely.

• Ensure effective arrangements for consultation with employees and worker representatives.

• Maintain emergency procedures, fire prevention, and first-aid arrangements.

• Monitor, audit, and review health and safety performance annually, striving for continual improvement.

• Ensure compliance with all relevant UK health and safety legislation.

Environmental Management

We are committed to reducing the environmental impact of its operations. We will:

• Integrate environmental management into all aspects of our business.

• Reduce consumption of energy, water, and natural resources while improving efficiency.

• Take action to reduce our carbon footprint and greenhouse gas emissions.

• Manage waste responsibly through reduction, reuse, and recycling in line with the waste hierarchy.

• Prevent pollution and protect biodiversity in areas where we operate.

• Ensure compliance with all applicable environmental legislation and other requirements.

• Review environmental performance annually, setting measurable objectives and targets for continual improvement. 

Quality Management

We are committed to providing high-quality services that meet or exceed the expectations of our customers. To support this, we will:

• Identify and understand customer requirements to ensure full compliance.

• Deliver services “right first time” by minimising errors and ensuring efficient processes.

• Embed a culture of quality and accountability across all levels of the organisation.

• Set, monitor, and review quality objectives through regular management reviews.

• Provide training and development so employees can perform their roles effectively.

• Work collaboratively with clients, suppliers, and partners to continually improve service quality.

• Maintain and improve our Quality Management System in line with ISO 9001. Responsibilities and Implementation

• The Managing Director has overall accountability for the implementation and effectiveness of this Policy.

• Line managers are responsible for ensuring SHEQ standards are maintained in their areas.

• All employees and contractors have a duty to work safely, protect the environment, and deliver quality outcomes, cooperating fully with company arrangements.

Review

This Policy will be communicated to all staff, contractors, and stakeholders and made available publicly where appropriate. It will be reviewed annually, or sooner if there are changes in legislation, operations, or organisational structure, to ensure continued suitability and effectiveness. 

Name: Phil Coughlan Managing

Director Date: April 2026